The CRM of the future (not just the tech, but the strategy, culture, and the business models of how you make money from customer relationships) has to be squarely about solving for the end customer and creating deep loyalty and emotional bonding.
Read MoreI believe there are four types of product leaders in high-tech companies: Starter, Scaler, Steward, and Sage. Each type has different skills, mindsets and predispositions. Hiring managers and CEOs will do well to reflect on who they actually need before they begin the recruiting process for product managers or product VPs.
Read MoreA horror story of an enterprise-wide systems transformation program seen from both sides of the table (software vendor and client). Inspired by real events.
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